Privacy statement

The municipality of Emmen needs personal data to be able to help you properly and to carry out its tasks. We use your data with respect for your privacy. You have the right to have us handle your personal data properly and confidentially. This is laid down in various laws such as:

  • General Data Protection Regulation (GDPR)
  • General Data Protection Regulation Implementation Act
  • Personal Data Registration Act
  • Telecommunications Act
  • General Provisions of the Citizen Service Number Act

Do you have questions or comments about how the municipality handles your privacy? Then ask your question via (link sends an e-mail) or to our Data Protection Officer, Mr H. de Groot via (link sends an e-mail).You can also read more information about privacy on the website of the Dutch Data Protection Authority (external link).

Measuring visitation

You may choose to prevent this website from aggregating and analyzing the actions you take here. Doing so will protect your privacy, but will also prevent the owner from learning from your actions and creating a better experience for you and other users.

Use of personal data

The municipality performs tasks that are important to its residents. The municipality sometimes uses your data for this. If you live in Emmen, for example, the municipality keeps track of your name, date of birth, home address and citizen service number (BSN) in the Personal Records Database (BRP). And if, for example, you want to arrange or request something via, the municipality often needs your personal data such as telephone number and e-mail address to be able to help you properly.

The municipality needs data from individuals, for example:

  • To perform tasks, such as reviewing your application.
  • To arrange your payment.
  • To send a newsletter.
  • To send a customer satisfaction survey.
  • To contact you if necessary.
  • To notify you of changes to our services and products.
  • To deliver something to you.
  • If we have to use them according to the law, for example for the tax assessment.

Special and/or sensitive data of individuals

For applications and help in the field of work, income, youth care, care or safety, the municipality may need special information from you. The municipality only uses data if it is allowed by law. Special and/or sensitive data of persons are, for example:

  • Details about your bank and your bank account number.
  • Information about your health.

Data we process

Services and products

If you use services, products or newsletters from the municipality, we need data from you. You give it to us, for example, via a form on the website or on the phone. Think of:

  • Name and surname
  • Genus
  • Date of birth
  • Address
  • Phone number
  • Email address

Personal Records Database

Every resident of the Netherlands is registered in the Personal Records Database (BRP). This contains, for example, your name, address, details about your marriage, children and your nationality. Do you live in Emmen? Then we keep track of your data. When performing our tasks, we must use the data from the BRP. But other government organisations also use the personal data from the BRP. For example, the tax authorities or your health insurance. Does your data change? Please let us know.


Cookies are used on the website of the municipality of Emmen. This allows us to adapt the website to the wishes of our visitors. More information can be found on the page about cookies.

Data to other organisations

The municipality of Emmen will only give your data to other organisations if this is necessary. We only share data from the Personal Records Database (BRP) with other government organisations or organisations that need your data to carry out their work. On the website of the national government you can read which data are in the BRP (external link) and which organizations receive data from the BRP and why (external link).

We have processing agreements with organisations that store your data in computer systems on behalf of the municipality. In these contracts we regulate how these organizations must deal with the security and privacy of your data. The municipality remains responsible for the storage and use of your data.

Data from studies

We collect different types of data. For example, results of resident surveys or data about a village or the city. This information can help companies, organizations, journalists, researchers and also residents. They can use it, for example, to develop computer programs and websites. That is why we only provide this information if necessary. We do not disclose information if it may lead to an individual. Our employees are obliged to respect the privacy of your data.

Retention period

We do not store your personal data longer than necessary. If you want to know how long your data will be stored, please check this selection list of the Archives Act (external link).


The municipality protects your data as well as possible. The Data Protection Officer and the Privacy Manager BRP of the municipality of Emmen check that employees of the municipality handle the personal data properly. They also tell and advise the employees on how to implement the rules.

Sometimes the municipality must inform you in advance or ask for permission if it wants to use your personal data. The municipality also has security measures and procedures in place to protect your personal data. For example, personal data is encrypted and there are access controls on computer systems. Only authorized employees have access to personal data and must keep the data secret.

Privacy law

The municipality of Emmen only collects and uses personal data for a clearly defined purpose and if that is allowed by the privacy law.

Regulation on the protection of personal data of the municipality of Emmen

The way in which the municipality handles your personal data is laid down in the 'Regulation on the protection of personal data of the municipality of Emmen'. This regulation is an elaboration of the European privacy directive, the General Data Protection Regulation. This includes rules on data leaks, camera surveillance and the control of compliance with privacy regulations.

Citizens' Rights

You have various rights when it comes to personal data. You can ask the municipality to view, modify or in some cases delete your data. You can also file a complaint if you feel that the municipality of Emmen does not handle your personal data properly.

  • Right of access: you can view your personal data
  • Right to correction and deletion: you can ask the municipality to adjust, supplement, protect or delete your personal data. For example, if you do not want us to keep your e-mail address, you can ask for it to be deleted. Sometimes it is not possible to delete something. For example, when it comes to personal data from the Personal Data Database (BRP) or when it comes to personal data that we must retain according to the law.
  • Right to object: you can ask the municipality to stop using your data. You can only use this right if your data is collected for commercial purposes or if you have special personal reasons.
  • Right to data portability: you have the right to receive the personal data that the municipality has about you and to immediately pass it on to another organisation.
  • Right to human gaze in decisions: some organisations make a decision based on automatically processed data. This happens, for example, in profiling. The General Data Protection Regulation (GDPR) gives people the right to look at it (Article 22 GDPR). Examples are the automatic refusal of a credit application submitted online or the processing of applications via the Internet without human intervention.
  • Right to object: you have the right to ask the municipality to stop using your personal data.You can exercise the right to object for special personal reasons.

Using your right

You can always ask the municipality for information about the use of your personal data. The municipality is obliged to give you a clear answer. You can also read more information about privacy on the website of the Dutch Data Protection Authority (external link).

EnergieKnip app

This app is used to collect data about energy-saving measures in the municipality. Data is collected in done a privacy-friendly way. No personal data is recorded.

More information

FAQ citizens

FAQ retailers

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This website is an initiative of Gemeente Emmen, INTEREG project BLING and Blockchainlab Drenthe